Refund Policy

1. Overview

Stratford Research Group ("Company," "we," "us") wants you to be satisfied with the OPTIC platform. This Refund Policy outlines the circumstances under which we may issue refunds for subscription payments.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for subsequent billing periods.
• No partial refunds are issued for unused time remaining in the current billing period.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• You were charged in error (e.g., duplicate charges or billing after cancellation).
• The Service experienced significant, prolonged downtime that prevented you from using it during a substantial portion of your billing period.
• You request a refund within 7 days of your initial subscription purchase and have not made substantial use of the Service.

4. How to Request a Refund

To request a refund, please contact us at info@stratfordresearchgroup.com with the following information:

• Your account email address.
• The date and amount of the charge.
• The reason for the refund request.

5. Processing

Approved refunds will be processed within 5-10 business days and returned to the original payment method. You will receive an email confirmation once the refund has been issued.

6. Exceptions

Refunds will generally not be issued in the following cases:

• Dissatisfaction with the Service after the 7-day initial period.
• Failure to cancel before an automatic renewal.
• Account suspension or termination due to violation of our Terms and Conditions.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service constitutes acceptance of the revised policy.

8. Contact

For questions about this Refund Policy, please reach out to us at info@stratfordresearchgroup.com.